1. Press the “Start” button at the bottom-left corner of your screen, and then click “Devices and Printers.”
2. Right-click your Brother printer icon, and then click “see What’s Printing.”
3. Click “Printer” at the top of the window, and then look for a blue check mark to the left of “Use Printer Offline.” If the check mark is there, click the “Use Printer Offline” option to remove it, at which point your documents will start printing. If your documents do not print, proceed to the next step.
4. Press the power switch on your Brother printer to turn it off.
5. Disconnect the printer’s USB cable from the USB port on your computer.
6. Turn on the Brother printer.
7. Reconnect the USB cable to the USB port on your computer. If the documents in your printing queue begin to print, then you have resolved your problem. Otherwise, continue to the next step.
8. Click the “Start” button at the bottom-left corner of your computer screen, click the arrow to the right of “Shut Down,” and then click “Restart.” The documents that were previously stuck in your printing queue will begin to print once the computer has restarted.
Windows “Sleep” and “Hibernate” modes can create connectivity problems with your Brother printer, particularly if it is a wireless device. If your printer was previously working before it went into “Sleep” or “Hibernation” mode, the simplest solution is often to restart both your printer and your computer.